Ordering Time Frame
Johnny Cakes requires a one-week, 7 calendar days, notice prior to your event date. If an order is placed less than a week prior to the event date, a $10 rush fee will be added to the final cost.
Johnny Cakes requires a 50% non-refundable security deposit to confirm your order and your event date on our calendar. Your deposit is required to reserve your event date and constitutes a contract for services to be rendered on your behalf. At the time that all details of your order have been finalized, you will then be sent an order invoice via email, which will outline all details of your order. We ask that once you have received your order invoice, that you please review your order invoice for approval and accuracy. Please carefully review your invoice to confirm that all of the details of your order are correct before making your deposit payment. If any corrections need to be made, please let us know immediately. Upon payment of the deposit you are confirming that your order is correct. Once the invoice has been paid you will then have a confirmed and secured order for your desired date.
The payment of your 50% non-refundable security deposit is due within 48 hours (2 days) of receipt of invoice if your order is placed beyond 2 weeks (14 days) of your event date.
Final Payment Policy
Final payment is required at delivery/pick up. Orders will NOT be transferred, under any circumstance, until the final payment is made.
Delivery and Pick Up Policy
If delivery is required Johnny Cakes may require a delivery fee, based on distance. Delivery fees begin at $20 and will be included with your total order balance and is due as part of your 50% retainer security deposit.
Once a delivery or pick up time is agreed upon, Johnny Cakes will honor that specific time with a 15 minute window before and after the agreed upon time. Upon delivery, if you are not available or the venue is not ready for set-up per the order contract agreed upon time, Johnny Cakes reserves the right to leave your cake/desserts at the responsibility of the venue (we will have them sign a waiver) or we will take the product with us and you will be responsible for arranging pick-up at our availability.
Color Matching Policy
If you are looking for exact color matching for your desserts, we ask that you provide a fabric swatch, strand of ribbon, etc. in the color shade that you are requesting for your order to assure that we are able to match your event color as much as possible. We will do our best to match the color within 3 shades (darker or lighter). With edible products and food grade dyes, exact color matches are sometimes difficult to achieve. Please be aware that dark colors may sometimes taste a little bitter, and may stain teeth, clothing, etc.
In the event of cancellation your order, the security deposit is non-refundable and will NOT be issued under any circumstances. (Unless Johnny Cakes caused the cancelation.) All changes and cancellations will be done in writing to assure that all parties are aware of all actions based on the above-mentioned terms.
Johnny Cakes will work with you should your event date change (subject to availability), but there are absolutely no refunds on your security deposits under any circumstances.